Refunds and Maintenance
This return and exchange guarantee does not apply if the product requires a return due to price fluctuations in the market, limited-time discount price changes, or/or software problems.
If the product purchased by the customer does not meet the needs or is not suitable, our company will handle it for the customer as appropriate:
(a) Before shipment, we may change the product model or brand of goods for customers at our discretion;
(b) After delivery and the product package has not been opened, we can change the product model or brand of the product to the customer at our discretion, but the customer needs to pay the price difference and shipping fee of the product.
(c) After delivery and the product packaging has been opened, the return or exchange guarantee does not apply.
This replacement guarantee does not apply to:
- Goods damaged due to accidental or negligent use or improper use;
- The screen is dusty, has bright spots/light spots/dead spots, or the backlight of the e-ink screen is uneven;
- Random Accessories;
- Products without relevant invoices or/and receipts or/and without a completed warranty form;
- Products with damaged or/and scratched marks;
- Products that have been registered for maintenance;
- If you encounter problems with wireless connection or APP operation, customers must directly contact the brand or agent for follow-up. Due to the large number of products and the complicated connection methods and device combinations, our company's frontline staff are unable to test whether the quality of the products meets production standards. Common situations include: router signal is not strong enough, Bluetooth headsets cannot be paired, APP cannot control products, etc.;