Free shipping to SF Express/Hong Kong Post for local orders over $100

Free delivery to your door for local orders over $250 (SF Express/JD.com), (excluding computer product sub-parts such as SSD/computer monitors, etc.)

The shipping fee for computer product sub-parts such as SSD/computer monitor ranges from $30-$60. The actual shipping fee will be displayed after the shopping cart.

**The detailed shipping cost will be listed before the checkout page. The shipping cost is based on the amount on the checkout page.

Macao:

Shipping costs for orders to Macau start from $30. Product shipping costs depend on the weight of the order. The final shipping cost will be shown on the product page.

Delivery:

The company provides limited delivery arrangements. If customers would like to arrange delivery, please contact customer service staff.

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International Shipping

POWERBANK products cannot be shipped to areas other than Hong Kong and Macau

For all lithium battery products or electronic products, our company will use UPS as the delivery logistics company. The amount of overseas shipping is based on the weight of the order. Customers can check the required shipping fee on the checkout page. Due to the uncertainty of overseas shipping costs, our company will check the shipping costs before the order is shipped. Customers may need to pay the overseas shipping costs. If the customer feels that the shipping costs are too high, the customer can choose to terminate the order and our company will arrange a refund.

If the order needs to be shipped overseas, the company recommends that customers check the shipping costs with customer service before placing an order.

Customers also need to be aware that different countries may need to charge import tariffs on products, and the import tariffs are the responsibility of the customer, and our company will not be responsible for any import tariffs for overseas orders.

Please inquire with customer service about shipping costs before placing an order:

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**The customer is responsible for filling in the correct mailing address and contact number. The company will not be responsible for any losses caused by missing information. If re-sending is required, the customer needs to be responsible for the additional postage incurred.

This return guarantee does not apply if the product is returned due to price fluctuations in the market, changes in limited-time discount prices, or/and software issues.

• Damage to the packaging box is not applicable to the refund terms. Our company will ensure that all the products sold are brand new authorized products. Our company will ensure the integrity of the products during transportation. If the packaging box is damaged in any way and the damage does not affect the function of the product, the company cannot arrange a return or exchange in the above circumstances.
• Customers must return the gifts included with the purchase, otherwise we will need to deduct the value of the gift.
• This replacement guarantee does not apply to:
• Products damaged by accident, negligence, or improper use;
• The screen is dusty, has bright/bright/dead spots, or the backlight of the e-ink screen is uneven;
• Random accessories;
• Products without relevant invoices and/or receipts and/or without completed warranty documents;
• Registered software products;
• Products with damages and/or scratches;
• Products that have been registered for warranty service;
• If you encounter any problems with wireless connection or APP operation, you must contact the brand or agent directly for follow-up. Due to the large number of products, complex connection methods and device combinations, our front-line staff are unable to test whether the product quality meets production standards. Common situations include the router signal is not strong enough, Bluetooth headsets cannot be paired, the APP cannot control the product, etc.

Refund

Warranty Info

Different brands of products will provide different warranty periods. Unless otherwise specified, all products sold on this platform are Hong Kong licensed products.

Most brand products provide one-year Hong Kong local warranty. Some brands offer more than one year of warranty. For example:

ANKER provides 18 months warranty: As stated on the product information page

BELKIN provides 24 months - 2 years warranty

This platform also sells parallel imported products, also known as gray import products.

Parallel imported products do not have Hong Kong warranty. This platform will provide 30-day shopping guarantee for parallel imported products. Most parallel imported products have plugs for local countries, such as US plugs, European plugs, Australian plugs, Japanese plugs, and mainland plugs. Different plugs are all approved by local countries and are safe

This platform will provide appropriate transfer for parallel imported products

Product selection

- DIGIBAL ONLINE only selects and sells products with good reputation in the market to provide customers with high-quality products

Delivery arrangements

- The platform only uses good logistics partners such as SF Express/Kerry for customer delivery

carefully packaged

- Our company sends each shipment order in complete and good packaging to avoid any packaging damage to the product during transportation.

product support

- Professional customer service will introduce suitable products to customers from the perspective of users. This platform does not train guests to memorize product SPECIFICATION, but arranges customer service personnel to select products they are interested in trying out. Therefore, ten customer service personnel have ten different experiences with different products. Each customer service staff is an expert on the product. Products will have their own exclusive insights to provide customers with the most pertinent opinions.

Maintenance support

- It is difficult to absolutely avoid maintenance problems with electronic products. Therefore, guests on this platform provide customers with after-sales problem solutions. Provide usage suggestions, provide brand maintenance center information, or provide replacement services to solve customer warranty issues on electronic products.

- If you have any questions, please feel free to contact customer service staff via WHATSAPP at any time. Questions will be answered within one working day.