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Shipping fee introduction

This platform cooperates with logistics partners such as SF Express/Kerry/Zebra Home

- When the order spends over $400, the order will have free shipping.
- For orders less than $400, the shipping charges for each order are as follows:
Smart cabinet/SF service center/SF door-to-door delivery: $30

Estimated delivery time:

SF Express: half a day to one working day

Home appliance delivery: 2-4 working days

**This platform can only provide limited shipments on Saturdays and Sundays. Any orders placed on Friday may need to be shipped on the following Monday.

Delivery methods:

SF Express/SF Smart Cabinet: Most orders will be shipped via SF Express. Customers can choose door-to-door delivery or pickup at SF Express stations.

Self-pickup: The following stores will be responsible for our store's pickup service. The store also has a small amount of inventory. Customers can directly go to the following partner stores to purchase.

Pick-up point: Shop G14, G/F, Cheung Lung Wan Plaza, 38 Sun Pier Street, To Kwa Wan

**Guests are responsible for filling in the correct mailing address and contact number. Our company will not be responsible for any losses caused by incorrect information** If resending is required, the customer will be responsible for the additional postage incurred.

Expected shipping time:

Situation 1: The warehouse has goods in stock:

After payment is completed on the website, we will arrange for the order to be shipped within 6 working hours, or in the morning of the next working day (depending on different products).

Situation 2: There is no stock in the warehouse, but the supplier has stock:

Orders will be shipped within 2 working days. If you choose in-store pickup or face-to-face delivery, please wait until you receive the WHATSAPP prompt message before picking up in the store.

There is no stock in the warehouse or supplier, so reservation is required:

Orders will be shipped within 7-14 working days. If the customer requests cancellation during the booking period and the order has not been shipped, our store will arrange a full refund, otherwise a $50 administrative fee will be charged.

This return and exchange guarantee does not apply if the product requires a return due to price fluctuations in the market, limited-time discount price changes, or/or software problems.

• Damage to the packaging box does not apply to the refund terms. The company will ensure that the goods sold are brand new and brand-authorized goods. The company will ensure that the goods are intact during transportation. If the packaging box is damaged in any way, and the damage does not affect the function of the product, our company cannot arrange a return or exchange in the above circumstances.
• Customers must return the gifts included with their purchase, otherwise we will need to deduct the value of the gifts.
• This replacement guarantee does not apply to:
• Goods damaged due to accidental or negligent use or improper use;
• The screen is dusty, has bright spots/light spots/dead spots, or the backlight of the e-ink screen is uneven;
• Random Accessories;
• Products without relevant invoices or/and receipts or/and without a completed warranty form;
• Registered software products;
• Products with damaged or/and scratched marks;
• Products that have been registered for maintenance;
• If you encounter problems with wireless connection or APP operation, customers must directly contact the brand or agent for follow-up. Due to the large number of products and the complicated connection methods and device combinations, our company's frontline staff are unable to test whether the quality of the products meets production standards. Common situations include: router signal is not strong enough, Bluetooth headsets cannot be paired, APP cannot control products, etc.;

Refund

Warranty terms

Different brands of products will provide different maintenance periods. Unless otherwise specified, the products sold on this platform are licensed in Hong Kong.

Most brand products provide one-year local maintenance in Hong Kong. Some brands offer more than one year of warranty. For example:

ANKER provides 18-month warranty: stated on the product data page

BELKIN provides 24 months - 2 years warranty

This platform also sells parallel imported products, also known as parallel imports.

Parallel imported products do not have Hong Kong warranty. This platform will provide 7-day shopping guarantee for parallel imported products. The plugs of most parallel imported products are local country plugs, such as American plugs, European plugs, Australian plugs, Japanese plugs, and mainland plugs. Different plugs are approved by the local country and have safety guarantees.

This platform will provide appropriate plug-ins for parallel imported products.

Product selection

- DIGIBAL ONLINE only selects and sells products with good reputation in the market to provide customers with high-quality products

Delivery arrangements

- The platform only uses good logistics partners such as SF Express/Kerry for customer delivery

carefully packaged

- Our company sends each shipment order in complete and good packaging to avoid any packaging damage to the product during transportation.

product support

- Professional customer service will introduce suitable products to customers from the perspective of users. This platform does not train guests to memorize product SPECIFICATION, but arranges customer service personnel to select products they are interested in trying out. Therefore, ten customer service personnel have ten different experiences with different products. Each customer service staff is an expert on the product. Products will have their own exclusive insights to provide customers with the most pertinent opinions.

Maintenance support

- It is difficult to absolutely avoid maintenance problems with electronic products. Therefore, guests on this platform provide customers with after-sales problem solutions. Provide usage suggestions, provide brand maintenance center information, or provide replacement services to solve customer warranty issues on electronic products.

- If you have any questions, please feel free to contact customer service staff via WHATSAPP at any time. Questions will be answered within one working day.