We strive to provide you with the highest quality customer service, which includes protecting your personal information and data.


1. Personal privacy protection

DIGIBAL's website digibalonline.com is owned by DIGIBAL (also referred to herein as "DIGIBAL", "the Company", "we" or "us") and is committed to protecting your personal privacy. The company will only use the relevant information collected for legitimate purposes.

Please note that your use of the Website is governed by this Privacy Policy and the Website Terms and Conditions of Use.

The Company's privacy policy explains the information collected by the Company on the website, the use and/or sharing of the collected information, and the maintenance of the information. By using this website, you agree to accept the relevant provisions of this Privacy Policy. If you do not agree to some or all of the terms of this Privacy Policy, you may not use this website. Please note that this Privacy Policy only applies to relevant information collected by this website and does not apply to any information collected or obtained through other means or from other sources.

Our company's privacy policy ensures that the information you provide to us is safe. To put your mind at ease, the details of the information you need to provide to the Company and how the information will be used are explained below. Our company will never collect sensitive information about you without your explicit consent. The information held by our company is accurate and will be updated at any time. If you wish to access and/or correct the personally identifiable information you provide to us online, please contact us via email at info@digibalonline.com or online customer service. If you find any errors in the information, our company will delete or change it immediately.


2. Personal Verification Information - Summary of PII information collected by our company

The Company will collect voluntary personally identifiable information (“PII”) upon registration or upon your explicit request for information.

The Company may also collect your IP (Internet Protocol) address in order to diagnose problems with the Company's servers and to administer this website. An IP address is a number assigned to your computer when using the Internet. Your IP address will also be used to identify you during the session and to collect demographic information.

During your use of the Site, the Company may ask you to provide your email address. In addition, in order to purchase products online, the Company may ask you to provide some or all of the following PII: name, mailing address, email address, date of birth, telephone number, and payment mechanism details (such as credit card details).


3. Use and sharing of PII

All PII will be retained in accordance with the Data Protection Principles and other applicable data protection laws and regulations in Hong Kong.

The company uses PII to provide you with relevant information about DIGIBAL, provide you with corresponding services, and conduct its own promotion and marketing. It is the Company's policy not to sell or disclose any PII to any other party (outside of our group companies) unless the Company is required to do so in order to prevent and detect fraud. The Company will never sell or lease your PII to anyone else for marketing purposes without your consent.

However, the Company may disclose your PII to the Company's agents and contractors to assist the Company in using your information for the purposes set forth in this Privacy Policy. For example, the Company may use third parties to conduct marketing or provide customer service assistance, or the Company may disclose relevant information to credit card operators to process payment-related matters. For convenient transaction services, our third-party online payment system will collect and record your first payment information and transmit it to the bank using an SSL encryption device to facilitate your future transaction transfers. Please note that DIGIBAL never stores or uses any of your information (including credit card information) on our servers. If you want DIGIBAL to notify our third-party online payment system to delete your credit card record, please email info@digibalonline.com or contact our online customer service officer, and we will notify our credit card operator to delete it.

The Company also reserves the right to disclose PII for the following purposes:

(a) disclosed in accordance with applicable law;

(b) to disclose in response to a government request (or any type of legal body, government agency or similar government body, local authority or Internet protection agency);

(c) disclosure is made in accordance with valid legal formalities or procedures; or

or (d) to protect the rights or property of the Company, the Site, and/or other users of the Site.

By submitting PII to the Company, you agree that the Company has used your information in the manner specified in this Privacy Policy. The Company is not responsible for the use of relevant information by third parties who receive and process your information.


4. Cookies (information recording programs)

The Company uses cookie technology to store information on your computer through your browser. Many websites use cookies to record information because they allow website publishers to take useful steps, such as determining whether a computer or its user has visited the site before. You can usually change your browser settings to prevent the use of cookies, but if you make changes, it may cause the service or website to not function properly. The information stored in cookies is used to identify you. This allows the Company to provide more efficient services and track visitor access patterns to the website.

In addition, third-party advertisers or ad servers may set a unique cookie on or recognize your browser when advertising to this site (if any). The use of cookies by third-party advertisers or ad servers is not subject to this Privacy Policy, but is subject to their respective privacy policies. (Please note that use of this website is not intended for or directed at minors under the age of eighteen.)

The company will also use Google Analytics and Google Analytics advertising functions to collect information about users and conduct remarketing activities. If you want to stop Google Analytics tracking activities, you can install the Google Analytics Opt-Out Browser plug-in on your current web browser.


5. Email

Please note that our company may send you emails for the following purposes:

· Used as an integral part of the Service. For example, our company will send you (or may send you) emails under some of the following circumstances:

· Notify you of your account details after registration;

· Notify you of information about our company's services (especially services that you have not used or services that have not been used for a period of time);

· Send information or sales invoices you request;

· For use as a newsletter;

· For promotional emails, such as shopping offers; and


However, the Company provides you with the option to unsubscribe from marketing or promotional emails that the Company may send.


6. Security and Retention

The Company guarantees that the PII it holds is managed in accordance with internal security policies and relevant laws and regulations, and is safe in the Company's systems.

Although the Company will take precautions to protect the information transmitted between this website and/or its users, it may not be able to prevent unauthorized access to such information by third parties, nor may it be able to prevent negligence during the transmission process. Causing the leakage of such information. User acknowledges that there are such risks when communicating with this website.


7. Protection of minors

We do not knowingly collect personal information from minors, and we do not recommend minors to use our services. Unless permitted by local law and consented by the guardian, minors should not register an account or send their name, address, phone number, mailing address and other personal information to us. If we accidentally collect information about minors, we will delete it as soon as possible after becoming aware of it. If you believe that we may inappropriately hold information from or about a minor, please contact us.


8. Scope of application

This privacy policy applies only to this website, and you bear all risks of browsing or using other websites. Our web pages may contain links to other URLs and web pages. Whenever you activate any of these link URLs, such as clicking on any advertiser's link section, you have left our website; and you Any personal data or any other information provided to any other party after leaving our website is not under the control of the Company.


9. Your rights

You have the right to:
· Check whether we hold any personal data about you;
· Access the personal data we hold about you;
· Request us to correct any inaccurate personal data;
· Determine our policies and practices in relation to personal data (from time to time) and the categories of personal data we hold;
· Request to no longer receive direct marketing messages from us at any time.

In accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of the Hong Kong Special Administrative Region), we have the right to charge a reasonable processing fee for requests to access personal data. If you would like to access or correct your personal information, please contact us via email at info@digibalonline.com or online customer service.


10. Others

· This statement does not limit your rights protected by the Privacy Ordinance.
· If there is any discrepancy between the Chinese and English versions of this statement, the Chinese version shall prevail.
· This statement is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
· The Company reserves the right to revise the security and privacy policies of this website at any time, so it is recommended that you check this page regularly to ensure that you clearly understand the latest content of the relevant policies.