ALPAKA Elements Backpack Pro 600D

Free shipping on orders over $250

Most of our company's local orders in Hong Kong will be shipped by SF Express

• Free shipping amount: $250
• For orders less than $250, shipping will be charged $20-$30, depending on product weight. Actual shipping costs will be displayed on the checkout page
• The delivery terms will be the same for door-to-door delivery/SF counter/SF station. For orders over $250, customers can choose door-to-door delivery/SF counter/SF station without paying delivery fees. For orders under $250, customers can choose door-to-door delivery/SF counter/SF station and the shipping costs are the same. ($20)

**The detailed shipping fee will be listed before the checkout page. The shipping fee is based on the silver code on the checkout page.

**Limited shipping services may be provided on Saturdays and Sundays. Standard shipping days are Monday to Friday. Shipping and pickup services are not provided on red days or public holidays.

Delivery:

Our company provides limited delivery arrangements. If customers want to arrange delivery, please contact customer service staff.

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Overseas orders (INTERNATIONAL SHIPPMENT)

Our company will use UPS as the delivery logistics company for all lithium battery products or electronic products. The amount of overseas shipping charges is based on the weight of the order. Customers can refer to the required shipping charges on the checkout page. Due to the uncertainty of overseas shipping costs, our company will check the shipping charges before the order is shipped. Customers may need to pay for overseas shipping costs. If the customer feels that the shipping cost is too high, the customer can choose to finalize the order and the company will arrange it. Refund

If the order needs to be shipped overseas, our company recommends that customers check the shipping cost with customer service before placing the order.

Customers also need to note that different countries may need to charge import tariffs on products, and the import tariffs are the responsibility of the customers. Our company will not be responsible for the import tariffs on any overseas orders.

Please check with customer service before placing an order:

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**Guests are responsible for filling in the correct mailing address and contact number. Our company will not be responsible for any losses caused by incorrect information** If resending is required, the customer will be responsible for the additional postage incurred.

Warranty terms:

• Products sold by DIGIBAL ONLINE can receive official maintenance from the brand or agent. The maintenance period of each product may be different. The maintenance period is based on the maintenance sticker on the outer box of the product. Customers must keep the purchase receipt issued by our store, contact the company responsible for maintenance during the maintenance period, and bring the product with them to the maintenance department of the maintenance company to arrange inspection or replacement. Product maintenance arrangements and procedures will depend on the brand agent.
• There is no unconditional return of the product. Once the product is sold, if it is not due to transportation problems or the product cannot be used normally, the company cannot provide refund service.
• If the replaced product is not in stock, the customer can exchange it for another product of equal value.
• When exchanging goods, customers must present valid invoices, receipts, and unfilled warranty forms . The product must be packaged completely without any damage or scratches; and the product serial number (if any) must match the information on the invoice. Mobile phones and tablets also require an inspection paper stamped by the official maintenance department to prove that there is no human damage.

This return and exchange guarantee does not apply if the product requires a return due to price fluctuations in the market, limited-time discount price changes, or/or software problems.

• Damage to the packaging box does not apply to the refund terms. The company will ensure that the goods sold are brand new and brand-authorized goods. The company will ensure that the goods are intact during transportation. If the packaging box is damaged in any way, and the damage does not affect the function of the product, our company cannot arrange a return or exchange in the above circumstances.
• Customers must return the gifts included with their purchase, otherwise we will need to deduct the value of the gifts.

Replacement Guarantee does not apply to:

• Product functions do not meet customer expectations
• The customer selected the wrong product on the website
• Goods damaged due to accidental or negligent use or improper use;
• The screen is dusty, has bright spots/light spots/dead spots, or the backlight of the e-ink screen is uneven;
• Random Accessories;
• Products without relevant invoices or/and receipts or/and without a completed warranty form;
• Registered software products;
• Products with damaged or/and scratched marks;
• Products that have been registered for maintenance;
• If you encounter problems with wireless connection or APP operation, customers must directly contact the brand or agent for follow-up. Due to the large number of products and the complicated connection methods and device combinations, our company's frontline staff are unable to test whether the quality of the products meets production standards. Common situations include: router signal is not strong enough, Bluetooth headsets cannot be paired, APP cannot control products, etc.

Refund

• All items sold are non-refundable except in the case of replacement coverage as stated above.
• Products are subject to price fluctuations, and the selling price is subject to the moment the order is placed. If there are subsequent price adjustments or promotions, the price difference will not be refunded.
• If a customer transfers money by mistake, the excess amount can only be converted into points for use in the next purchase. If the customer insists on a refund.

Product selection

- DIGIBAL ONLINE only selects and sells products with good reputation in the market to provide customers with high-quality products

Delivery arrangements

- The platform only uses good logistics partners such as SF Express/Kerry for customer delivery

carefully packaged

- Our company sends each shipment order in complete and good packaging to avoid any packaging damage to the product during transportation.

product support

- Professional customer service will introduce suitable products to customers from the perspective of users. This platform does not train guests to memorize product SPECIFICATION, but arranges customer service personnel to select products they are interested in trying out. Therefore, ten customer service personnel have ten different experiences with different products. Each customer service staff is an expert on the product. Products will have their own exclusive insights to provide customers with the most pertinent opinions.

Maintenance support

- It is difficult to absolutely avoid maintenance problems with electronic products. Therefore, guests on this platform provide customers with after-sales problem solutions. Provide usage suggestions, provide brand maintenance center information, or provide replacement services to solve customer warranty issues on electronic products.

- If you have any questions, please feel free to contact customer service staff via WHATSAPP at any time. Questions will be answered within one working day.